Claims Services

With over 50 years of Workers' Compensation experience, Old Republic Insurance Company has developed disciplined claims handling techniques customized to the distinct needs of our customers in a wide range of industries.

Our dedicated quality claims professionals have combined claims handling experience in excess of 200 years, which lends special expertise in making timely, consistent and knowledgeable decisions. Our staff’s in-depth and diverse experience enables us to aggressively pursue opportunities to guide claims through the resolution process. We have local offices in Pennsylvania and Kentucky as well as quality independent contractors at our disposal nationally.

Old Republic’s facilities provide the capability of processing significant claim volumes, while providing the individualized attention for each specific account, and, maintaining the trust of our customers. Working closely with employers and employees, and, becoming familiar with all aspects of an account’s business, Old Republic Insurance Company helps the injured worker receive the treatment necessary for a timely return-to-work, reducing the customer’s workers’ compensation loss costs significantly.

Workers' Compensation

The ultimate goal of Old Republic’s claims staff is to return an injured employee to work as quickly as possible by utilizing the various resources that we have available. While we balance the need to minimize the expenditures allocated to each claim with the prompt payment of claims, we do not forfeit the employee’s need for quality treatment, and the employer’s need for loss control. Close monitoring of our insured’s loss frequency and severity helps to prevent and minimize future occurrences.

We offer the following services as part of our claims management:

Close Contact and Frequent Communication with the Employer During the Life of the Claim:

• Claims Examiner(s) dedicated to your program
  
• Toll free telephone number
  
• Orientation and education of the claims process
  
• Development of panel physicians based on geographic location
  
• Statistical reporting
  
• Ability to formalize light-duty programs
  
• Loss control consultation
  
• Loss development and trends analyses
  
• Periodic file reviews and audits
  
• Reserving appropriate for the severity of the loss
  
  

Detailed Investigation of Incidents:

• Prompt contact with the treating physician to establish treatment protocol and anticipated return-to-work date
  
• Prompt contact with employer and employee following notification of a loss
  
• Central indexing of all losses
  
• Activity checks
  
• Surveillance
  
  

Litigation Management:

• Network of outside legal firms
• Negotiated rates and servicing protocols
  
• Legal audit services
  
• Pursuit of subrogation
  

Medical Cost Containment and Medical Management Programs:

• Review for appropriateness and relatedness
  
• Application of appropriate statutory fee schedules, and, reasonable and customary rates
  
• Preferred provider organizations (PPO) with negotiated discounts
  
• Utilization and Peer review
  
• Statutory hospital pre-certification
  
• Statutory electronic reporting to governmental agencies
  
• Review of continued care and chiropractic care
  
• Case management nurses
  
• Vocational rehabilitation and alternative employment programs
  

Special Services

• Occupational Disease Claims Specialists
  • State Occupational Disease claims
  • Federal Black lung claims
  
  
• Sickness & Accident Claims Specialists
  
  
• Auto and General Liability Claims Specialists
  
  
• Operates as a Third party Administrator (TPA) for accounts not insured with Old Republic
  
  
• Monitors performance of independent contractors
  
  
• Offers customized claims handling arrangements to meet specific needs
  

Old Republic Insurance Company has a reputation of superior service and responsiveness to the needs of our customers. We are claims professionals who know your business. Old Republic is a claims service with the personal touch.

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		Old Republic Insurance Company 133 Oakland Avenue • P.O. Box 789 • Greensburg PA 15601 Phone: (800) 766-5673 • (724) 834-5000 • Fax (724) 834-4025 Old Republic Insurance Company Claims Services PO Box 2200 • Greensburg PA 15601 Fax (724) 836-4909